Job Description
Join a high-impact “big bang” Epic Beaker go-live initiative spanning multiple clinical sites in Dallas, TX. This fast-paced, two-month engagement will support the successful deployment of Epic Beaker through classroom training, hands-on support, and leadership of ATE (At-the-Elbow) resources.
🎯 Role Summary
As an Epic Beaker ATE Team Lead (Pod Leader), you will play a critical role in guiding the ATE support team and ensuring seamless training and go-live support for clinical staff. You’ll lead a pod of 4–6 ATE Support Specialists, coordinate with internal Epic resources, and serve as the primary liaison between frontline support and project leadership.
🛠 Key Responsibilities
Lead and supervise a team of 4–6 ATE Support Specialists across multiple sites
Facilitate classroom-style Epic Beaker training during the first four weeks on-site
Provide hands-on support and mentorship during go-live activities
Coordinate with internal Epic resources during initial onboarding and overlap period
Build rapport with clinical staff during the pre-launch meet-and-greet week
Ensure consistent communication and issue escalation to the Epic Delivery Project Manager
Maintain daily oversight of training quality, support coverage, and team performance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Active Epic Beaker Certification or Epic Beaker Proficiency
Prior experience in Epic Beaker implementation, ATE go-live support, or analyst-level project work
Strong leadership and communication skills in clinical and technical environments
Ability to manage multiple priorities across diverse clinical settings
Availability to work full-time on-site in the DFW area
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.