Customer Response Specialist

Insight Global is looking for a Customer Response Specialist to join the Customer Response Unit at a major Title Insurance client. The Customer Response Unit (CRU) Representative serves as a key point of contact for internal and external customers, providing support related to title insurance services. This role requires prior experience in the title insurance industry and a strong understanding of title processes, documentation, and customer service best practices.

Key Responsibilities:
Respond to customer inquiries via phone, email, and internal systems regarding title insurance products and services.
Communicate with escrow officers, title examiners, and underwriters to resolve issues and provide updates.
Maintain detailed records of customer interactions and transactions.
Follow established procedures to ensure compliance with company and regulatory standards.
Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
Support internal teams with administrative tasks related to title production and closing.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Minimum 1-2 years of experience in the title insurance industry (required).
High school diploma or equivalent; college degree preferred.
Strong knowledge of title insurance terminology, documentation, and workflow.
Excellent communication and problem-solving skills.
Proficiency in Microsoft Office and title production software (e.g., SoftPro, RamQuest, ResWare).
Ability to work independently and as part of a team in a fast-paced environment.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.