Job Description
An employer is seeking a UX - Customer Journey Guide to join their team in Spring, TX. He or she will be joining a Product Planning Team focusing on the organizations various Premium Products and will be responsible for creating and implementing a customer journey guide for both internal and external customers to utilize. There is no one currently doing this work, so the ideal candidate will come with extensive knowledge and background on how to work through various gaps in creating the journey guide but also identify new gaps that can be resolved through a journey guide creation. He or she will collaborate with various internal and external team members to understand needs and objectives to help gather insight to help with writing out the journey for each customer. In addition, the UX Guide will assist with scheduling customers to have the team then host customer programs. They will not be expected to participate, but rather support the scheduling efforts between the customer and the company, which will help in the journey guide creation. This role is onsite 3 days a week and the hourly pay ranges from $40 - $45/hr depending on experience and feedback from the client.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3 - 5 years of experience creating UX/Customer journey guides
Experience with PowerPoint, Mirroboard or other tools for guide creation
Understanding of journey mapping and ability to launch it from the ground up
Comfortable working with both internal and external customers to collaborate and schedule with
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.