Job Description
Insight Global is seeking a passionate and highly motivated Product Manager for a long-term contract opportunity supporting a chat bot implementation for a well-known consumer credit card. You will be working for a prestigious global financial institution within a Platform Services division dedicated to co-branded consumer credit cards.
You will join their Product Management organization focused on CRM, Dispute Management Systems, Phone Systems, and Chat. You will tackle a variety of exciting challenges on the roadmap, some with established solutions and others ripe for strategic input from discovery.
The organization recently implemented a new chat platform and are looking for ways to integrate more AI and Gen-AI to the platform. The goal of this project is to increase the volume and success of cardholders self-servicing issues and customer service inquiries through the chat platform (chat containment) while maintaining a high level of customer satisfaction.
This role offers a vibrant, fast-paced, and driven team culture with the potential for continuous contract extensions. You will have the chance to contribute your ideas, lead projects end-to-end, and work closely with a dedicated engineering team. Plus, this role offers the flexibility of remote work 2 days/week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 4-5 years of end-to-end Product Management experience, owning product and feature development
- Strong experience designing and implementing AI or Gen-AI use cases, preferably for Chatbots, chat platforms, IVR, or CRM platforms
- 2+ years of experience implementing chat platforms and/or managing chat bot products
- Self-starter with a passion for improving product and customer experiences
Nice to Have Skills & Experience
- Financial Services industry experience
- Credit Card domain experience
- Background in AI and Linguistics
- CRM Product experience
- Contact Management Center experience
- Integration experience with Apple Messaging
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.