Customer Support Representative

Customer Support & Relationship Management: Serve as the first point of contact for customers via phone, email, and in-person, responding promptly to customer inquiries and providing accurate information while developing and maintaining strong relationships by understanding customer needs and ensuring excellent service.
Order Processing & Support: Process customer orders accurately and in a timely manner and assist in preparing quotes and product recommendations. Additionally, candidate will provide follow-up support to ensure orders are fulfilled to customer satisfaction.
Learning & Product Knowledge: Expected to acquire and maintain knowledge of our product line, including engineering thermoplastic resins and commodities such as polycarbonate, ABS, nylon, and polypropylene. Candidate will also develop an understanding of industry trends, pricing, and competitor activities.
Team Collaboration: Work closely with purchasing, warehouse, and sales teams to ensure seamless customer experiences.
Sales Growth Path: Participate in structured training to develop sales skills, shadowing senior sales staff to gradually take on account management responsibilities and increased responsibilities for revenue growth.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

High school diploma or equivalent required
Customer service experience is strongly preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-first attitude.
Detail-oriented with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Self-motivated and adaptable. Professional, reliable, and punctual.

Bachelor’s degree
Sales Exposure

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.