Job Description
Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India. As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years of experience providing L2 Incident Support
- Experience supporting apps with the following tech stack: Spring boot, Microservices, Java
- Experience supporting SQL databases
- Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc
- Experience with ITIL framework and ITSM processes (incident, change, problem management)
- Experience with Service Now
Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.