Job Description
Insight Global is looking for a Mobile Device Technician to sit on site in San Antonio, Texas. This person will support mobile device operations across different departments. This role will be responsible for configuring, troubleshooting, and managing mobile devices and related systems, ensuring seamless connectivity and user support. Customer service is an essential skill for the role and this candidate must be comfortable speaking with different stakeholders.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- High school diploma or equivalent; associate degree or technical certification preferred.
- 2+ years of experience in mobile device support
- Experience configuring and troubleshooting iOS and Android smartphones, including setup, app deployment, and user training.
- Utilize BMC Remedy or similar incident ticketing systems to track and resolve service requests.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.