Job Description
Acts as a liaison among stakeholders, performs analysis in order to understand the business needs, policies, and operations of the credit union, and recommends solutions that support and enable the credit union to achieve its goals. Works on projects of varying magnitude and helps to ensure the implementation from beginning to end is timely and satisfactory to stakeholders. Works under minimal supervision, with wide latitude for independent judgment. Provides application(s) support including: responding quickly to user questions and/or issues, documenting issues requiring programmer resolution, testing of solutions and coordination of implementations, and following up with users to ensure application(s) continue to operate as designed. Performs complex analysis of business and technical information, gathered through collaboration with various stakeholders, along with application(s) capabilities, to support decision-making of proposed solutions/requirements. Prepares required documentation, including but not limited to High-Level Requirements, Process Flow documents, Detailed Functional Requirements, Scope documents, Production Problem Recaps and Testing Scenarios, for all service requests and projects as deemed necessary by current methodologies.
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Required Skills & Experience
6+ years of Business Analyst experience in the financial or banking sector
4+ years of hands-on experience with FIS IMPACS (Integrated Monetary Processing and Control System)
Strong understanding of IMPACS integration points and data lifecycle
Proven ability to gather requirements, document processes, and support testing efforts
Excellent communication skills with both technical and business stakeholders
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.