Insight Global is seeking a Supply Chain Analyst to join one of our clients at their Plano, TX location. This position will be part of the MX Mobile Service Parts Order Management team, where the analyst will play a key role in supporting order management and customer satisfaction. This candidate will be responsible for:
Analyzing customer purchase behavior and feedback to enhance service and strengthen relationships
Collaborating with key account managers to resolve customer issue/problem and expand existing relationships
Identify sales solutions based on customer pain points and market research
Maintaining close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
Evaluating operational risks affecting delivery timelines or service quality
Creating DO (Delivery Order) based on the parts availability and/or allocation against customer Sales Orders
Customer meeting preparation, which includes preparing Weekly Open Order Reports, escalation of customer requests to Demand Management team, and fulfill weekly customers needs of parts
Monitor Customer Sales Orders (S/O) to reflect the up to date parts information, as well as to cancel Sales Orders, based on customers requests and/or internal decision
Work with Parts Warehouse to align with customers needs, in regards to shipment schedules, RMA processing, customer claims, etc.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.