Job Description
An employer in the Houston, TX area is seeking a Helpdesk Technician to join their Infrastructure team. This role will be supporting the entire organization of about 500 employees from c-level executives to staff level corporate and operational employees. This individual will be supporting both the company's corporate headquarters and operation sites. On a daily basis, this person will be performing troubleshooting and technical support for hardware and software including O365, InTune, Azure, printers, networks, etc. This person will be primarily servicing users in the office in person.
This is an hourly role paying between $30 - 40 / hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3-5 years experience in IT support roles
Experience utilizing a ticketing system for task management, reporting, and documentation
Experience troubleshooting and resolving a variety of hardware and software issues
Experience with Azure, InTune (or SCCM), O365, Business Applications, Network, printer, etc.
Nice to Have Skills & Experience
Backend SCCM experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.