Sales Support Specialist

A client in Plano, TX is looking for a Sales Support Specialist to help maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
- Enter loads and confirm notes about the status of shipments.
- Support Sales with managing the branches key accounts.
- Schedule pickup and delivery appointments with warehouses and customers.
- Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
- Handle any issues that arise on shipments and share information and updates with the customers
- Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are curate and complete
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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HS Diploma
2 years of customer service or sales experience
Must be proficient in Microsoft Suite and Excel
Excellent verbal and written communication (will be answering phone calls and responding to emails)
Must be self-motivated and able to work in a fast-paced environment
Must be detailed and solutions oriented

Logistics/transportation experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.