Front Desk Representative

Day to Day: The Front Desk Receptionist plays a crucial role in providing excellent patient care and ensuring smooth clinic operations. They are responsible for performing a variety of clerical and administrative duties to support front desk operations at Texas Oncologys service centers. Here are some key responsibilities:

Greet patients and visitors warmly, ensuring a positive and welcoming experience.
Register patients, verify insurance information, and collect necessary paperwork.
Schedule appointments and manage patient flow at the front desk.
Answer phone calls, route inquiries, and provide information to patients and staff.
Maintain accurate patient records and update necessary information.
Assist with billing and insurance-related inquiries.
Work closely with physicians, nurses, and other clinical staff to ensure efficient patient care.
Coordinate with other departments within the clinic.
Maintain a professional appearance and demeanor.
Communicate effectively with patients, families, and colleagues.
Handle sensitive information with confidentiality.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Must Haves:
Previous experience in a medical office (2 years preferred).
Proficient in understanding, verifying, and loading insurance information:
Able to read and interpret insurance cards and policies, confirm coverage details, and accurately input insurance data into the system. This includes identifying copays, deductibles, and eligibility, and ensuring all information is correctly loaded to avoid billing issues.
Excellent communication and customer service skills.
Comfortable requesting insurance cards and collecting copays
Proficiency in using office equipment and computer software.
Ability to work in a fast-paced environment
Muti-tasker
Compassionate and empathetic
Can pass federal and drug background check
Open to going full time

Schedule: Monday - Friday from 8:30am to 5pm with a 30-minute lunch.

Intangibles: Were looking for someone who can keep the office running smoothly with minimal directiona true self-starter. This person should be personable and empathetic with patients, able to build trust and rapport, while also remaining calm, composed, and solution-oriented in challenging situations. Strong problem-solving skills and the ability to de-escalate issues are key, along with the confidence and professionalism to set boundaries when needed.

Plusses:
Oncology office setting experience
Bilingual in Spanish
Athena or Epic EMR

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.