Insight Global is looking for a Salesforce Product Owner that will lead the strategy, development, and continuous improvement in the cloud platform for the integration of the contact center. The biggest priorities will define the Salesforce Roadmap, optimize the Customer Experience, leverage AI and automation, and drive operational excellence.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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7+ years experience with Salesforce CRM and at least one leading CCaaS platform (e.g., Genesys CX or Five9).
5+ years of experience in product management, preferably with exposure to contact center operations, digital transformation with CRM integrations.
Strong understanding of contact center operations, case management, and omnichannel customer service.
Strong experience with agile product development and integration projects.
Ability to translate business needs into technical requirements and collaborate with IT teams.
Strong stakeholder management, communication, presentation, and problem-solving skills.
Salesforce Administrator or Service Cloud Consultant certification.
Experience with AI-powered chatbots, automation, and self-service portals.
Familiarity with speech analytics, sentiment analysis, and predictive customer insights.
Knowledge of healthcare industry contact center environments.
Understanding of API integrations, data mapping, and system architecture.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.