Purpose of the Team: The purpose of this team is focused on readiness within support. They plan and direct readiness activities, working globally across different time zones. Their main tasks include creating readiness trainings, maintaining various tools for tracking progress, and generating reports for accessibility to trainings. They utilize Power Platforms and Power Automate for automation and app development.
Key projects: This role will contribute to:
Participate in supportability planning and readiness activities, including telemetry, and stakeholder communication
New process development and ways to improve efficiency by automation and optimization.
Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
Present and explain proposals, reports and findings to clients.
Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.
Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.
Typical task breakdown and operating rhythm: The role will consist of 20% meetings (3-4 meetings a week), 80% heads down but should be visible (if the sponsor needs them and pings them, they should be available to respond)
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Years of Experience Required: 2-4+ overall years of experience in the field.
Degrees or certifications required: Bachelor's degree in business administration or a related field. PMI or PMP certification preferred, no required.
Disqualifiers: Candidates who only interacts with the interface will not be eligible for the role. They want someone who is an admin in tools like SharePoint, Power Bi, etc. The team is also not looking for a coder.
Best vs. Average: The ideal resume would contain ADO experience,
Performance Indicators: Performance will be assessed based on ability to take initiative.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.