Robotics Service Technician

Friday-Sunday 4:00pm-4:00am

Seeking a Robotics Service Technician to join the humanoid product ecosystem of a leading robotics company. This position will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management. In addition, this role is focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and potentially training other team members. 75% repair replacements, 25% documentation. Responsibilities also include:
Report daily status of robots and connected equipment
Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptime
Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
Record and document system performance, issues, and suggestions for improvement

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Ability to work onsite Friday-Sunday 4:00pm-4:00am
Continuity test (must describe what it is/what it tests for and how to do it - ideally have recent experience with it)
Command Line Interface (must describe what it is/how its used - ideally have experience with it)

Experience servicing, troubleshooting, maintaining complex electro-mechanical systems
Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
Experience with command line interface on PC systems (Linux)
Robots and Automation servicing experience
Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems
Experience soldering (through hole and surface mount)
Experience training others (company and customer personnel)
Experience operating in a VR environment
Familiarity with Unity or other video game engines and SteamVR

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.