Data Center Technician Level 3

Data Center Technician - Technical IT 3

Summary:
Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance
Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads


Job Responsibilities:
Monitor the system for equipment failure or errors in performance
Respond to program error messages by finding and correcting problems or terminating the program
Help programmers and systems analysts test and debug new programs
Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Qualifications:
Associate's degree in computer programming or equivalent training required
5-7 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage ones time

Required: High school diploma, GED, or equivalent
Required: Basic knowledge of computer hardware, servers, and components.
Required: 1+ year(s) experience supporting IT equipment or related technology. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
Required: Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plus
The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.