The Mainframe Support resource will serve as a Level 3 Application Support Subject Matter Expert within the Global Information Security organization at a major financial institution. This hands-on role involves triaging and resolving high-priority production issues (P1P3), supporting application deployments, and providing after-hours and on-call support. The candidate will manage backend service operations for a high-volume environment that supports real-time authorizations and transactions for over 60 million customers, including debit card payments, Zelle, and account balance inquiries. Responsibilities include identifying root causes in code or databases, performing break-fix activities, generating ad hoc data reports, maintaining process documentation, and recommending system enhancements. The role also requires cross-functional collaboration, ensuring proper monitoring and controls, and continuously seeking opportunities to improve operational efficiency. This position is on-site three days per week in Plano, TX.
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5+ years of developing/supporting Mainframe based applications.
5+ Years of developing batch using Job Control Language (JCL).
5+ Years of analyzing/developing COBOL programs.
5+ Years of experience with tools such as CA7 (some exposure), NDM/FTP, File Manager.
- 5+ Years of experience with VSAM, DB2 and CICS.
- Financial institution background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.