An employer in the Houston, TX area is seeking a Helpdesk Technician to join their IT team. This team is responsible for the support, maintenance, and optimization of the company's technical environment including both software and hardware. On a daily basis, this person will be spending 50-75% of their time resolving technical issues and the other 25-50% of their time supporting optimization projects and technical enhancements. The helpdesk technician will be supporting a user base of 120 and monthly ticket intake of 100-130.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3-5 years experience in Helpdesk / IT Support roles
Experience supporting Google Workspace and Microsoft Office Suite
Experience supporting Windows and iOS
Basic hardware troubleshooting including printers and computer installations
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.