Day-to-Day:
The ideal candidate will have a strong background in create and revise technical documents, manuals, reports, brochures, articles, and guides. They will work closely with a variety of different stakeholders, managers, and project managers within different departments to create clear, concise, and user-friendly documentation.
Collaborate with subject matter experts to gather information and ensure accuracy of content.
Edit and revise documentation to ensure clarity, consistency, and quality.
Create diagrams, charts, and other visual aids to enhance understanding of technical content.
Manage documentation projects from inception to completion, ensuring timely delivery.
Conduct usability testing and gather feedback to improve documentation.
Stay up-to-date with industry trends and best practices in technical writing.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
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Bachelor's degree in English, technical writing, or a related field.
3+ years of technical writing experience preparing written documentation for employee handbook and policy documentation.
INFOR experience for improving guidebooks and processes.
Proficiency in using documentation tools such as Adobe FrameMaker, MadCap Flare, or similar.
Ability to understand and convey complex technical concepts clearly.
Experience working within transportation or government/federal space
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.