We are seeking a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations.
Design and Development:
Design and develop IVR applications using VXML and GDF.
Integrate IVR solutions with backend systems and databases using Java and SQL.
Develop call flows for inbound and outbound IVR systems.
Testing and Deployment:
Perform unit, functional and integration testing of IVR applications.
Use Cyara for automated testing and monitoring of IVR systems.
Deploy IVR applications on Avaya and Genesys platforms.
Integration and Maintenance:
Integrate speech recognition and text-to-speech technologies using GDF.
Monitor and maintain IVR systems to ensure high availability and performance.
Troubleshoot and resolve issues related to IVR applications and infrastructure.
Collaboration:
Work closely with cross-functional teams, including business analysts, QA engineers, and project managers.
Provide technical support and training to other team members and stakeholders.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
4+ years of experience in IVR development - XML, GDF, and IVR applications
Experience in deploying and maintaining IVR systems in a production environment.
Knowledge of telephony protocols and standards.
Expertise in few or more of IVR technologies/products like GDF, Avaya, Genesys, Amazon connect, Watson and Nuance, Avaya and Genesys platforms.
Familiarity with Cyara for IVR testing and monitoring.
Strong understanding of inbound and outbound call flow design.
Experience with speech recognition and text-to-speech technologies.
Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.