Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
5+ years of field experience.
A+ Certification
5+ years experience working in a Help Desk or Desktop environment.
5+ years experience with setting up and troubleshooting the latest versions of Microsoft Office including O365.
5+ years troubleshooting Windows 10 and above operating systems.
Understanding of VPNs and Wi-Fi profiles is a plus.
Experience with Telecom/VOIP is a plus.
Microsoft Windows Image Deployment experience needed
PowerShell or other scripting experience a plus.
Experience using some type of Remote Desktop Support Tool.
Experience with a ticketing system.
Setup and troubleshoot network printers for end-users.
Ability to manage time effectively and complete required projects on time.
ITIL Certification is a plus.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets.
Assists end-users with advanced computing and telecommunication issues and questions.
Leverage remote support tools to help resolve support requests.
Ensure all incident and service request tickets are closed within their established guidelines.
Create and maintain Knowledgebase articles.
Perform special projects and miscellaneous duties as requested and as time permits.
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.
Travel between sites to assist end users when remote tools cant be used.
As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.