Insight Global is seeking an Automation Business Analyst to lead the implementation and optimization of automation tools to improve efficiency and reduce costs. You will be overseeing the execution of tools such as RPA, AI, chatbots, and workflow optimization, which will directly impact the efficiency and customer satisfaction.
Day-To-Day Responsibilities:
Implement and manage automation solutions, including RPA (UiPath, Blue Prism) and AI tools (chatbots, sentiment analysis).
Identify and prioritize processes for automation.
Collaborate with the Technology Solutions Architect to integrate automation into existing systems.
Monitor automation performance and recommend improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
4+ years in automation or AI-related roles.
Strong knowledge of RPA, AI, and machine learning technologies.
Experience with contact center AI tools like SalesForce and Genesys AI.
Project management skills to oversee automation initiatives.
Certifications in RPA or AI solutions are a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.