An employer is looking for a Technical Support Specialist in Lewisville, TX. This individual will be responsible for providing Tier 2 and Tier 3 support to resolve end user computing issues that come through the ServiceNow ticketing system. Day to day responsibilities will include:
· Imaging laptops
· Deploying and hooking up new-hire equipment (monitors, docks, etc.).
· Equipment maintenance and repair
· Installation of computer hardware & software
· Operation and control of equipment and systems
Supporting executive level leadership
Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Experience supporting executives in a business professional environment
Experience with Tier 2 & Tier 3 support to resolve end user computing issues coming through a ticketing system
o The clients ticketing system is ServiceNow
Experience with Office 365, Active Directory, Windows 10 & 11, and SCCM
- Imaging (PXE boot) of laptops and desktops
· Zoom Poly or any other A/V support.
· Global Protect VPN.
· Data storage and security; agency rules/regulations and policies/procedures.
· Call Center environment experience.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.