A client of Insight Global is seeking a highly polished and experienced IT Support Specialist to join our team on a 6-month contract-to-hire basis. The ideal candidate will possess exceptional communication skills and a strong technical background, with the ability to interact professionally with C-Suite individuals. This role requires onsite presence five days a week at our Irving, TX location.
Responsibilities:
Analyze, diagnose, and resolve technical issues related to laptop and desktop hardware and software.
Install, configure, and maintain hardware applications and operating systems.
Collaborate with the IT team to ensure the smooth operation of all hardware systems.
Provide technical support via help desk tickets, phone calls, or in-person interactions.
Troubleshoot computer networking issues, including DNS configurations.
Communicate effectively with end-users to provide timely solutions.
Utilize ServiceNow for issue tracking and documentation.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Proficiency in various operating systems such as Windows and macOS.
Ability to analyze problems and identify solutions promptly.
Knowledge of computer networking concepts and troubleshooting techniques.
Familiarity with DNS configurations and network protocols.
Experience working in a help desk or technical support role.
- Strong communication skills to interact effectively with end-users and C-Suite individuals.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.