Job Description:
As a Lead Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day-to-Day:
· Assist customers and business partners via telephone and email
· Handle customer complaints in a calm, professional manner
· Diagnose, assess, and resolve problems or issues
· Monitor progress of delivery routes
· Process changes or cancellations to delivery orders
Pay Rate: 18-21/hr
Needs to be Bilingual in Spanish and English
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.