Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).
**This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
- Resolves customer concerns via phone, email, live chat, or social media;
- Assists customers with the placement of orders, exchanges, or refunds;
- Helps with complaints, errors, account questions, billing, cancelations, and other queries;
- Identifies and assesses the customers needs to achieve satisfaction;
- Provides accurate, valid, up-to-date and complete information about products;
- Meets individual and CSR team satisfaction targets;
- Provide appropriate solutions and alternatives to customers within the specified average time limits;
- Goes the extra mile to engage and satisfy customers;
- Greets and follows up with walk-in customers;
- Creates and updates customer accounts;
- Ensures proper customer satisfaction is being delivered at all times;
- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- Minimum 2 years previous customer service experience or experience as a client service representative
- At least 1 year of call center experience
- High School Diploma or GED
- Customer orientated with the ability to adapt/respond to different types of customers
- Bilingual (English & Spanish)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.