One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. This is a 24/7 help desk center, and all candidates must be comfortable working any day/any time. This person will provide remote technical support to internal retail store associates (cashiers, back-office associates, etc.) and will be responsible for identifying and investigating any problems with the stores computer hardware including registers, desktops, laptops, scan guns, and signature pads. You will also be following all steps in ServiceNow Knowledge Base Articles to troubleshoot issues reported and either resolve the issue yourself or escalate to the appropriate contacts. You will create and submit detailed call logs in ServiceNow to document the customer interaction. The call logs are expected to be accurate, thorough, and created in a timely manner. Expected daily call volume is between 25-35 calls. All individuals must have excellent customer service skills and have prior experience working in a call center environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Previous experience or familiarity with ServiceNow
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.