Service Center Specialist

Description:

A national fast-food conglomerate is looking for a Service Center Specialist to join their team sitting in San Antonio, Texas. The Service Center Specialist will provide support through phone calls, emails, and ticketing systems, ensuring inbound callers receive the help they need quickly and efficiently, while also playing a key role reviewing grant applications and managing important policies. This role is the representative to several email inboxes used for employee two-way communication. They will act as the liaison between various HR functional departments, the Field HR team, Payroll, and the Family Member by responding to HR-related inquiries and support requests.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Must Haves:

* 1-2 years experience in a customer service role, ideally handling inbound calls related to various HR issues.

* Experience participating in ticket resolution and ensures email inquiries are closed out to completion.

Able to work on site and a rotating shift schedule.

Plusses:

PHR, SHRM-CP certificate

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.