Payment Operations Specialist

Uses established procedures and job experience to carry out moderately complex work assignments.
Collaborates with team members to resolve issues and identify appropriate issues for escalation.
Maintains intermediate knowledge of all payment industry laws, regulations and internal policies, procedures and processes.
Completes required account verification, account maintenance, and documents all contact attempts.
May work on Entry Level Workload Management, Dual Business, Subject Matter Expert and Deescalate Team Members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Wire operations experience preferred
2 years of customer service and/or sales experience
Data entry and self-auditing experience required, with demonstrated ability to maintain strict adherence to policy and process guidelines
Intermediate knowledge and demonstrated application of relevant industry laws and regulations.
Proficient knowledge of Microsoft Office products

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.