Product Manager

Insight Global is looking for a skilled Product Manager to lead the development and optimization of a luxury fashion retailer's internal clientele application. This tool is essential to our customer experience strategy, empowering our sales and support teams to deliver personalized, high-touch service to our clientele. As the Product Manager for the clientele application, you will be responsible for managing the product roadmap, enhancing features to meet business goals, and ensuring our internal teams can effectively use the tool to build and strengthen customer relationships.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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5+ years of experience in product management
Proficient in Jira and Confluence for ticketing and documentation
Deep understanding of clienteling practices and leveraging technology to enhance the customer experience
Familiar with CRM systems, data integration, analytic tools and app development methodologies

- Product Management experience in a retail, Clienteling or CRM tool
- Prior experience working with Twilio, SendGrid, SMS or Email
- Prior experience with Martech

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.