Sr. Customer Success Manager

The Customer Success Manager (CSM) will be responsible for supporting customers as they transition from sales prospects to active users of the clients equipment and solutions. This position will have a strong focus on customer loyalty and building long-term client relationships during the subscription period to enhance the customer experience and increase chances of subscription renewal. The CSM will own the customer experience from pre-installation to
post-implementation and ensure customer success with the products and solutions. This position will work closely with commercial representatives and product managers to convey customer information, best-practices, product
enhancement opportunities and process improvement ideas. The ultimate objective for the CSM is to ensure customers and prospective customers fully understand the value add of the products and utilize them to their full potential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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-10 years of experience in Customer Success
-Self-motivated, dedicated and strong attention to detail.
-Exceptional oral and written communication skills
-Excellent customer service skills with the ability to work under pressure and interface with commercial, solutions
organization, and customers
-Strong business acumen
-Creative problem-solving skills

-Fueling industry experience
-Inside sales experience
-Marketing and/or advertising experience
-Salesforce.com skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.