· Responsible for answering inbound customer service calls from patients and providers related to patient authorization for surgeries, Pre-Certification, and general status
Outbound follow-up calls in a professional, service-oriented manner as needed
· Answer the calls timely without drops/abandons
· Assist the caller with their questions, concerns, or problems with a focus on first-call resolution
Facilitate resolution by referring the matter to the issue/content expert
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Customer Service experience in a Call Center Setting
· Reliable Internet Connection
· Detail Oriented and highly organized
· Excellent organizational skills with the ability to handle multiple tasks and prioritize work.
· Have a remote space -- (like an office or private area since there are HIPPA regulations)
· Strong verbal and written communication skills
· Experience with Microsoft Office, Excel, Adobe, and Outlook
· Ability to multitask in a high-volume center
Healthcare Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.