Insight Global is looking for a Help Desk Technician to join a large client 5-days a week onsite in Toronto, Canada. The help desk technician will serve as the first escalation point for anyone in the office needing to address technical issues. This individual will be responsible for live and remote troubleshooting diagnostic techniques, providing step-by-step problem-solving processes, escalating unresolved issues to the next level, recording events/problems and resolutions within the end services log, and providing feedback for processes improvements. The ideal candidate will have a consumer centric approach and strong problem-solving skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of experience working in a help desk related role
- Experience providing L1 and L2 support (troubleshooting)
- Experience supporting Mac and Windows software and devices
- Ability to handle audio/video issues
- Strong sense of customer service
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.