Insight Global is looking for a Help Desk specialist to join an Enterprise IT Help Desk team local to San Antonio, Texas. This individual will be responsible for taking calls and providing internal end user support. Typical incidents include password resets, student portal access issues, and application support. This person will be working with internal individuals of all ages and needs to be customer service oriented. Call volume will increase exponentially from September to November and additional support is needed during this busy season. The ideal candidate will have exceptional communication skills, the ability to effectively collaborate with team members and a customer first mindset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
1 year of experience providing tier I technical support
1 year of experience in customer service
Experience with Active Directory, specifically password resets
Experience preforming remote troubleshooting on Laptops and Desktops
IT related bachelors degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.