Insight Global is looking for Technicians in Houston and Austin, TX. This person will be responsible for answering daily VOIP/phone related tickets submitted by the end client. Responding to tickets will be done on-site and will require regular interaction with the end client. We are looking for someone that is reliable and has strong communication and customer service skills. Tickets will include, but are not limited to, the following types of issues: phone configuration, phone installation, phone decommissioning, move/add/change/delete issues, no dial tone, voicemail reset, programming issues. Etc.. .
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Experience with hands on troubleshooting of Cisco voice technology
Experience with hands on install, testing, programming, and configuring of cisco phones
Ability to work on site in a profession manner with the end client
Experience opening, managing, updating, and closing tickets in a ticketing system (remedy is preferred)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.