An energy infrastructure client of Insight Global's is seeking a Technical Support Analyst to join for a 3-month engagement. The client has a few projects going on and is needing some additional help with answering the service desk phone and with tickets.
The main responsibility of the candidate is to answer the Service Desk phone and resolve Level I and Level II service tickets for internal end users, in person and remotely. When phone volume is low, the candidate will work on assigned tickets. He/she will be expected to completed an average of 40-50 service tickets per week (volume may vary). A qualified candidate would be available to go onsite to the client in Memorial City 5 days per week (M-F). The expected hourly pay rate for this role is ~$20-$22/hr, based on years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.