We are seeking an End User Support Technician to join a growing global logistics company headquartered in Dallas, TX and provide end user support. The company provides technology-enabled customized supply chain solutions to nearly 7,000 customers by leveraging proprietary data, analytics, and automation. The End User Support Technician will join a team responsible for managing phone, webchat, and in-person incidents to ensure successful and timely completion of problems. The ideal candidate is upbeat, interested in growing with the team, and eager to offer prompt support to help the team where it's needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
-3+ years of help desk / end user support experience
-Experience utilizing, configuring, and troubleshooting Microsoft products: Windows 11 upgrades, Office 365, Office 365 Admin Portal and Distribution Lists
-Experience troubleshooting hardware including printers (Zebra & Ricoh) and laptops (Dell & HP)
-Extensive experience/expertise with Active Directory & Azure AD/Hybrid joined devices
-InTune/ConnectWise experience
-Security system experience with DUO and/or BitLocker (Identity Security, MFA & SSO)
-Experience working with a ticketing system (preference for ServiceNow)
-Conference Room audio/video hardware support (Teams)
-Exceptional verbal and written communication skills with great customer service (able to communicate promptly and assist C-Suite level employees)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.