Day to Day:
An Ai Solutions client of Insight Global with the Healthcare Ai Industry that is headquartered in Austin, TX is looking for a Customer Engineer to join their growing team. This Customer Engineer will hold the responsibility to drive innovation and creativity among their customers across all technologies, including AI enablement, automation, process optimization, and architecture design. As the principal technical advisor and "voice of the customer", you will have the opportunity to lead and ensure customer success.
With a small but mighty team and access to any necessary tools, you will be empowered to unlock customer value. As a Customer Engineer, you will help create and execute strategies to drive customer adoption and use of their AI-as-a-Service platform. Your technical expertise and customer-facing skills will allow you to represent the company within a customer's environment. You will have the opportunity to engage in in-depth discussions with senior leadership about technical design, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and deliver solutions using best practices and proactively ensure your customers' automations are operationally healthy and successful. By building close relationships with your customers, you will understand their business needs and technical challenges and help them achieve the greatest possible value from Thoughtful.
As the centerpiece of value to our customers, the Customer Engineer role is at the forefront of innovation.
Key Responsibilities
* Architecting, implementing, and supporting automations to meet our customers' needs
* Assessing the systems architecture currently in place and working with customers' technical staff to recommend solutions and how to improve them
* Resolving technical obstacles in advance and as they arise
* Providing supervision and guidance to program managers and automation engineering teams
* Continually researching the current and emerging technologies and proposing changes where needed
* Owning the single voice of truth to stakeholders about any problems with the current technical solutions being implemented
* Assessing the business impact that certain technical choices have
* Optimizing Thoughtful's approaches to design/delivery, including developing all necessary playbooks
* Working with the product and platform engineering teams to inform new internal design products that allow us to scale our design and delivery capacity
* Managing a delivery team of program managers and engineers
Salary Range: $140,000-$180,000 + stock options + benefits/401K/PTO
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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5+ years of experience as a true Individual Contributor/Technical Advisor owning the client journey within the post-sales/onboarding phase.
Experienced in leading complex projects from conception to delivery for clients.
o (Being the one who is building tailored solutions with clients based off their needs by living in the clients world to set the stage through Proof of Concepts, etc. before pulling in the production team.)
2+ years of leadership experience
o (This role doesnt require you to manage KPIs however, you will more so be the guide/lead for the production team you pull in to help your delivery to the client based off their needs)
Hands-on experience with Python
o (This role doesnt require you to do production level code however, having a solid understanding/some experience with Python is key in order to QA/test code from the production team to ensure quality is there)
Possesses the ability to help give that light bulb moment to non-technical clients with technology.
* Healthcare and/or Revenue Cycle Management background
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.