Level 1 IT Technician

Post Date

May 13, 2024



ZIP/Postal Code

Sep 13, 2024 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$17 - $25 (hourly estimate)

Job Description

Insight Global is seeking a Level 1 IT Techician for an IT company based in Plano, Texas. This role will primarily focus on providing assistance to clients with computer or other technology related issues whether it's software, hardware, networking, applications, etc. In this role you will be exposed to technician work which will allow you to eventually move into a more technical role as the owner is wanting to bring someone under his wing to further develop their IT skills. This role may also involve training users on technology systems and assisting with IT projects as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Troubleshooting and Technical Support skills

* Computer and hardware repair

* Experience in Information Technology

* Strong customer service skills

* Ability to train users on technology systems

* Excellent problem-solving abilities

* Techno-marketing experience/inclination.

* Ability to work independently and collaboratively

* Strong verbal and written communication skills

* Relevant certification or degree in IT or related field is preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.