Responsible for overseeing the day-to-day operations and management of the CRM strategies and team, ensuring they align with business goals. Manage data integrity, lead operational teams, facilitate training, liaise with Salesforce representatives, ensure smooth communication between technical and non-technical stakeholders, and work towards continuous operational improvements. Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management. Initiate ideas for functionality and enhancements based on business process improvements. Take the initiative to learn and propose "best practices" and standards to correct or improve business processes as related to application responsibilities. Collaborate with other IT groups to ensure seamless integration and interoperability of CRM applications with other enterprise systems to support overall business objectives. Utilize effective organizational change management, including training, communication, and organizational alignment. Manage vendor relationships for consulting on development, configuration, and licensing. Measure and report on the impact of the application on business process efficiency, effectiveness, and user satisfaction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
7+ years of experience withing Solutions Management/ Technical Product Owner
5 plus years supporting Salesforce applications
2 plus years working with Salesforce.com (Specifically the Sales & Marketing modules)
Salesforce System Admin Certs (Integration experience)
Experience with high-level estimates
Experience with UAT Testing
Experience with Jira and MS Projects- Reviewing Jira stories and story boarding completions
Involved in sprint planning, product demos, print demos, and light experience with PI Planning
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.