Provide timely desktop site support and problem resolution for our internal customers, in support of a fast-paced, personal computer hardware refresh project. This technical role requires strong troubleshooting abilities, effective communications skills, a professional demeanor and exceptional customer service skills, in a large corporate headquarters environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Identify and resolve computer hardware/software problems through discussions with users.
· Provide first-level phone support for identifying and troubleshooting client to server problems.
· Resolve hardware/software problems on laptops, tablets, cellphones, and MAC computers.
· Utilize the work order system and adheres to IT Support open work order schedules and guidelines.
· Resolves issues assigned via ticketing system and in person walk up requests.
· Ensure Company computer standards and policies are followed.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.