Day-to-day:
A fast food employer is looking for a Travel Services Specialist to join their team sitting in San Antonio, Texas. This position is part-time working 25-30 hours a week. The ideal candidate will be a self-starting problem-solver who is very organized and able to juggle multiple tasks at one time. This role is responsible for the continuous coordination, support, and monitoring of travel itineraries to ensure an excellent customer experience. The day-to-day responsibilities include, but are not limited to:
* Provides concierge level of support to corporate and leadership teams to manage pre-arrival planning, lodging accommodations, transportation needs, post-booking operations and overall trip management.
* Assists with inquiries, develops trip proposals, manages execution of travel arrangements and member communication.
* Assists team with day-to-day projects and deliverables; including pre-trip preparation, coordination, and general preparation.
* Initiates discovery calls with members while maintaining accurate notes for the itinerary request process with vendors, continues communication with pre-trip call, and follows-up with members once trips are completed.
* Reviews itineraries in depth for accuracy before submission to members, during revision period, and prior to trip departure with all final trip documents
* Assists in the development of preferred accommodation options by brainstorming ideas for destinations and/or venues to add to the portfolio.
* Researches and maintains a growing knowledge of frequently traveled destinations, and available resources for travelers.
* On occasion, partners with team to maintain tracking and inventory systems to manage contractual assets (rooming list, reservations, signage, etc.), timelines for special events, budgets, and vendor information.
* Manages Trip Records tracking and attaches all documentation for internal viewers. Coordinates billing payments and invoicing for trips.
* Assists in data collection of guest information for company trips. Manages collection of this information as primary direct liaison between VIP travel onsite agent, Travel Management Company, and VIP travelers.
* Develops and implements concierge travel management best practices, policies and procedures.
* Continuously monitors, manages and communicates travel needs and changes for VIP travelers.
* Handles traveler complaints when necessary and resolves issues quickly.
* Assumes additional responsibilities as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.