We are seeking a dedicated and detail-oriented Service Desk Analyst to join an existing team at National Instruments. This person will be interacting with internal National Instruments employees and providing the first level of technical support. This role is onsite and they are looking for someone that is extremely comfortable being customer facing -- a solid blend of customer service experience alongside technical support (hardware and software) experience will allow this person to be successful in the role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Exceptional interpersonal and communication skills.
* Strong organizational abilities with a keen attention to detail -- customer first mentality
* Experience with ServiceNow or a similar ticketing system (Ad hoc troubleshooting -- not a high ticket volume)
* Proficiency in Hardware and software troubleshooting -- policy updates to new phones, Outlook issues, IP config, need to know Service Desk 101)
* Demonstrated ability to optimize schedules and allocate resources effectively.
* Commitment to maintaining high standards of quality and efficiency.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.