This role will be onsite 5 days a week downtown Fort Worth. This person will need a reliable vehicle and dress business appropriate. The duties include: Monitoring overall operation of company Network Operations Center including the companies IT infrastructure. Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause. Performs Tier 2 problem resolution as required. Documents and escalates Tier 3 critical alerts to the appropriate tech support groups. Smart hands: break/fix, rack/stack/decommissioning.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
2-3+ Years of experience in a NOC Technician role in large Data Center environment
analytical skills. Specifically, Windows OS and Windows Office Suite.
Proficient understanding of enterprise computer hardware/software and
information systems.
Intermediate understanding of both networking and network monitoring concepts including TCP/IP, Subnetting, Routing, DHCP and DNS.
Network, Application and Server monitoring tools such as SolarWinds Orion.
Organizing and assigning priorities for work to be accomplished.
Understanding and reading documented procedures and ability to improvise with good judgement when procedures are not clearly defined.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.