Printer Technician

Insight Global is looking for a Printer Technician in the Woodlands to assist a leading healthcare provider. During the course of the project, this person will assist in rationalizing to migrate off roughly 2000 non-network printers of the total 8000 printer devices while also helping the team in limited desktop support assistance. The ideal candidate will respond to a ticketing system in ServiceNow to provide phone, email, and in person printer hardware support as needed to internal and external users. They will also be expected to assist with printer configurations, paper jams, toner replacements, paper loading, network installations, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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3+ years of experience as an IT Field Technician

Strong ability to troubleshoot printer issues, configuration/maintenance in all department multi-functional printers, network connections for workstations, and perform root cause analysis

Comfortable using a ticketing system such as ServiceNow

Excellent communication skills, professionalism, and comfortable assisting clients on-site

Technical Certification (Ex. CompTIA A+ Certification, Microsoft Certified Solutions Expert (MCSE), HP Printer Technician Certification, Lexmark Printer Technician Certification, Epson Printer Technician Certification, Brother Printer Technician Certification, Ricoh Printer Technician Certification, Xerox Printer Technician Certification, etc.)

Experience working in a healthcare setting

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.