An Insight Global client in the Houston area is looking for a Telecom Analyst to come onsite five days a week and join the Telecommunications team. This person will be responsible for basic operations, work orders, and resolving tickets. This person will be monitoring existing telecommunication networks, planning and evaluating moderately complex networks and recommending solutions to maintain service levels. This candidate will be adding new users, long distance codes, working within Active Directory, etc. On average this candidate will be responsible for resolving anywhere from 20-25 tickets per week in the client's specific ticketing system (similar to ServiceNow). Lastly, basic telephony skills and experience with remote desktop and server support is required. This person will be reporting to the Telecommunications manager and working alongside the Lead Telecom Analyst.
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2-4 years of experience as a Telecommunications Analyst
2-4 years of experience adding and deleting users
2-4 years of experience working in a ticketing system such as ServiceNow
Experience with Microsoft shop
Experience supporting an enterprise level of internal users
Bachelor's Degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.