Job Description
Insight Global is seeking a skilled Business Analyst to join one of our client's teams. As a key member of the Business Analyst team, you will play a crucial role in enhancing our Customer Experience Platforms, including eCommerce and various sales/suppliers oriented digital solutions. In this role you will:
Be responsible for analyzing, describing, and documenting digital solutions that grow eCommerce revenue, increase online customer engagement and online customer satisfaction
Create, proofread, and edit functional, technical and end user documentation in a structured, clear, and concise manner to facilitate evolution and reuse
Partner effectively with global data and digital factory and countries in Europe, North America, and Pacific to deliver an excellent digital customer experience
Lead requirements analysis and definition for multiple concurrent features, facilitating workshops with teammates and stakeholders to collaboratively identify all requirements
Document complete requirement details in user stories including acceptance criteria and acceptance tests
Collaborate with other team members on user experience and technical architecture to ensure a sound solution
Prepare coming features by gathering information through analysis, meetings, interviews and/or disseminating information from already existing documentation and testing
Confirm features are developed according to requirements by critically reviewing team demos and testing
Create, proofread, and edit functional, technical and end-user documentation that is used within the team and throughout the organization
Improve editorial and visual standards for documents and recommend new designs, layouts, training delivery methods and procedures as needed
Ensure everything that goes out to our customers, internal or external is of the highest quality
This is a hybrid role that will be 3x a week onsite in Dallas, TX. This person will also need to be willing to start at 7am CST time everyday.
Required Skills & Experience
Bachelor's degree in Information Systems, Computer Science, or a related field
5+ years as a Business Analyst in a digital environment
Experience in an Agile Development environment
Come from a technical background able to communicate with business stakeholders
Detail-oriented
Nice to Have Skills & Experience
Previous experience in an eCommerce team, ideally in an international / global environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.