Support Technician

Post Date

Feb 15, 2024

Location

Fort Worth,
Texas

ZIP/Postal Code

76177
US
Sep 15, 2025 Insight Global

Job Type

Contract,Perm Possible

Category

Customer Service

Req #

FTW-683078

Pay Rate

$17 - $25 (hourly estimate)

Job Description

A fortune 500 company in Fort Worth, Texas is looking for support technicians to assist with the support of a proprietary internal product. On a daily basis, the ideal candidate(s) will be working remotely to answer inbound calls from customers such as pharmacists, pharmacist technicians, etc. from large and small organizations to support their needs.

Required Skills & Experience

- 1-3 years experience with basic troubleshooting

- Some technical terminology knowledge ()i.e. routers, single sign on, firewall, etc.)

- 1+ year of customer support experience

- Ticketing system experience

- Strong, outgoing and positive personality

Nice to Have Skills & Experience

- Salesforce knowledge

- Any certifications

- ServiceNow knowledge

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.