Job Description
Insight Global is assisting a client in identifying an Administrative Assistant to join a growing team in Katy, TX. In this role, you will be responsible for supporting their instructors and ensuring the smooth operation of our educational programs. Which include, processing and printing out about 200 certificates a week for program participates, mailing these certificates, communicate with customers, and maintaining accurate information. The ideal candidate will have strong attention to detail, excellent customer service skills, and the ability to communicate effectively in both English and Spanish.
- Coordinate and manage the issuance of state-certificates to individuals who have completed our classes, ensuring accuracy and timely delivery.
- Print and mail certificates within 5 days of completion, while maintaining confidentiality and security of sensitive information.
- Communicate with lawyers, courts, and probation officers to ensure accurate and timely delivery of certificates.
- Maintain accurate records of certificate issuance and communicate with probation officers as needed.
- Assist with administrative tasks, such as filing, data entry, and organizing documents.
- Utilize Google Drive (Sheets, Docs, Gmail, etc.) to manage and maintain relevant files and information.
- Provide excellent customer service to individuals seeking information or assistance.
- Assist with registration for online and in-person classes offered across various locations in Texas.
Required Skills & Experience
* 1+ years of experience as an administrative assistant.
* Strong attention to detail and reliability.
* Excellent customer service skills.
* Bilingual in English and Spanish, with the ability to effectively communicate with customers.
* Familiarity with Google Drive (Sheets, Docs, Gmail, etc.).
* Ability to work weekends, specifically Thursday to Monday, with an 8am-5pm shift.
Nice to Have Skills & Experience
* Familiarity with maintaining confidentiality and handling sensitive information.
* Prior experience working with probation officers or in a legal setting is a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.