An employer in San Antonio, TX is looking for a Customer Operations Specialists to join the customer operations team. This person will act as the liaison between the lab operations team and the clients. They will troubleshoot and resolve client issues over the phone and via email. They will be responsible for gathering data and providing information to the clients from lab. They will input donor information into the internal lab systems and maintain all confidentiality processes. This person will also coordinate times for clients to pick up and drop off specimens at the lab. They will oversee entry of patient donor data into national database and perform client onboarding for all new clients in the organization.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.